Privacy Policy

ABASCO, Inc.

Last updated: May 2026

ABASCO, Inc. (“ABASCO,” “we,” “our,” or “us”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, retain, and protect personal information when you visit or use the ABASCO website, submit a request for quote or other inquiry, subscribe to communications, upload files, place or manage an order, make a payment, communicate with us, or otherwise interact with us online.

This Privacy Policy is intended for website publication. It should be reviewed by legal counsel before final posting and periodically thereafter, particularly if ABASCO materially changes its website forms, analytics tools, advertising practices, online ordering, payment processing, geographic reach, or data-sharing practices.

1. Personal Information We Collect

“Personal information” means information that identifies, relates to, describes, or can reasonably be linked to a particular individual or household. Depending on how you interact with us, we may collect the following categories of personal information:

• Contact information, such as first and last name, company name, job title, mailing address, email address, and telephone number;
• Business inquiry information, such as products or services requested, project details, messages submitted through website forms, attachments or files you choose to upload, and related communications;
• Account, ordering, and transaction information, such as quote requests, order details, billing and shipping information, purchase history, invoice-related information, and customer service records;
• Payment-related information, such as payment method details and transaction confirmation information. Payment card or bank information may be collected and processed by our payment processors rather than stored directly by ABASCO;
• Internet or other electronic network activity information, such as IP address, browser type, device information, pages viewed, referring website, date and time of visit, interactions with our website, cookie identifiers, analytics identifiers, and similar online activity information;
• Marketing and communication information, such as newsletter subscriptions, email engagement, communication preferences, product interests, and interactions with marketing content;
• CRM and customer relationship information, such as notes, history of interactions, lead source, sales status, preferences, and information associated with business development, customer service, or account management; and
• Any other information you choose to provide to us.

We do not require you to provide personal information to browse most areas of our website. However, if you choose not to provide information requested through a website form, upload function, newsletter subscription, order process, payment process, or business inquiry, we may not be able to respond fully or provide requested products, services, quotes, orders, payments, or information.

2. How We Collect Personal Information

We may collect personal information in the following ways:

• Directly from you when you submit a website form, request a quote, contact us by email or phone, subscribe to newsletters or updates, upload an attachment, create or use an online ordering function, make or authorize a payment, or otherwise communicate with us;
• Automatically through website technologies such as cookies, pixels, tags, analytics tools, server logs, and similar technologies when you use our website;
• Through service providers and integrations that help us operate our website, host files, provide newsletter tools, support CRM functions, process orders, process payments, provide analytics, support advertising or remarketing, or provide related business services; and
• From business contacts and third parties, such as distributors, representatives, consultants, customers, payment processors, logistics providers, or other third parties when they provide information in connection with a business inquiry, order, payment, project, or transaction.

3. How We Use Personal Information

We may use personal information for the following business and operational purposes:

• To respond to inquiries, requests for quote, product questions, service requests, file submissions, orders, payments, and other communications;
• To provide, evaluate, improve, and support ABASCO products, services, website functionality, online ordering, payment processing, and customer experience;
• To process orders, coordinate shipping or fulfillment, provide requested materials, manage customer accounts, issue invoices or confirmations, and perform related customer service activities;
• To process payments through third-party payment processors and maintain payment, accounting, tax, and transaction records;
• To manage customer, prospect, and business contact records through CRM systems and related integrations;
• To send newsletters, product information, company updates, event information, promotional materials, or other business communications, subject to applicable law and your communication preferences;
• To measure website activity, newsletter performance, advertising effectiveness, and user engagement;
• To conduct remarketing, advertising, or audience measurement using pixels, cookies, tags, or similar technologies;
• To maintain, secure, troubleshoot, and improve our website, file-upload storage, systems, and business operations;
• To protect the rights, property, safety, and security of ABASCO, our customers, website users, employees, service providers, and others;
• To comply with legal, regulatory, contractual, accounting, tax, payment-card, and recordkeeping obligations; and
• For any other purpose disclosed to you at the time of collection or with your consent where required by law.

4. Disclosure of Personal Information

ABASCO does not sell personal information in exchange for money. We may disclose personal information in the following circumstances:

• Service providers and vendors: We may disclose information to companies that help us operate our website, host data or uploaded files, provide newsletter tools, provide CRM integrations, provide analytics, place or manage advertising pixels, process inquiries, process orders, process payments, support customer communications, assist with shipping or fulfillment, provide information technology services, or perform other services on our behalf;
• Payment processors and financial service providers: We may disclose payment and transaction information as needed to process payments, prevent fraud, issue refunds, comply with payment network rules, and maintain transaction records;
• Advertising, analytics, and technology providers: We may disclose or make available certain online identifiers and website activity information to analytics, advertising, remarketing, or mapping providers, including through cookies, pixels, tags, and similar technologies;
• Affiliates and business partners: We may disclose information to affiliated companies, distributors, representatives, consultants, or other business partners when reasonably necessary to respond to your request, provide products or services, support a project, manage an order, or conduct ordinary business operations;
• Legal and compliance purposes: We may disclose information when required or permitted by law, regulation, subpoena, court order, legal process, government request, payment-card rule, or to protect rights, safety, security, or property;
• Business transactions: We may disclose or transfer information in connection with a merger, acquisition, financing, reorganization, sale of assets, or similar business transaction; and
• With your direction or consent: We may disclose information when you direct us to do so or otherwise consent.

When we disclose personal information to service providers, we expect them to use the information only for the services they provide to us and to maintain appropriate safeguards.

5. Cookies, Analytics, Advertising Pixels, and Similar Technologies

Our website uses or may use cookies, web server logs, Google Analytics, Google Maps, remarketing and advertising pixels, tags, and similar technologies to operate the website, improve performance, understand visitor activity, support map functionality, measure engagement, deliver or measure advertising, and enhance the browsing experience.

Cookies

Cookies are small text files stored on your device by a website. Some cookies are necessary for basic website functionality, while others help us understand how visitors use our website, remember preferences, support online ordering, measure marketing performance, or improve content and performance. You can adjust your browser settings to refuse or delete cookies. If you disable cookies, some website features, including ordering, forms, payment-related functions, or saved preferences, may not function as intended.

Server Logs and Analytics

Our web servers and analytics providers may automatically collect information such as IP address, browser type, device information, pages visited, referring URLs, date and time of access, and interactions with website content. We use this information to understand website usage, diagnose technical issues, maintain security, and improve the website.

Google Analytics and Google Maps

Our website uses Google Analytics to help us understand how visitors use the website and improve website content, performance, and user experience. Google Analytics may use cookies or similar technologies to collect information about your use of the website, including pages visited, time spent, referring websites, device information, and IP address.

Our website also uses Google Maps or related mapping services to provide location and map functionality. Your use of Google Maps or related services may be subject to Google’s own terms and privacy policy.

You can review Google’s available analytics opt-out tools and privacy controls through Google’s website.

Remarketing and Advertising Pixels

Our website uses or may use remarketing, advertising pixels, tags, and similar technologies from advertising or technology providers. These tools may collect or receive information about your visits to our website and interactions with our content, and they may use that information to help deliver advertisements, measure ad performance, create audiences, or show more relevant content on other websites or platforms.

Depending on applicable law, this activity may be considered targeted advertising, cross-context behavioral advertising, “sharing,” or a similar activity. Where required by law, ABASCO will provide appropriate notice and opt-out mechanisms.

6. Newsletter Tools, CRM Integrations, File Uploads, Online Ordering, and Payments

Newsletter and Email Tools

If you subscribe to newsletters, updates, or other communications, we may use your contact information and communication preferences to send those communications. Newsletter tools may help us manage subscriptions, send emails, measure delivery, track engagement, and process unsubscribe requests. You may opt out of marketing emails by using the unsubscribe instructions included in the email or by contacting us.

CRM Integrations

ABASCO uses customer relationship management tools and related integrations to manage inquiries, customers, prospects, sales opportunities, communications, service requests, and related business records. Information submitted through website forms, emails, phone calls, online orders, newsletter tools, or other business interactions may be stored or processed in these systems.

File Uploads and Storage

If the website allows you to upload files, drawings, specifications, photos, documents, or other attachments, those files may contain personal information or confidential business information. We use uploaded files to respond to inquiries, evaluate projects, provide quotes, process orders, deliver services, and maintain business records. Uploaded files may be stored by ABASCO or by third-party hosting, cloud storage, CRM, or file-management providers that support our business operations. You should not upload sensitive personal information unless it is necessary for your request.

Online Ordering

If you use online ordering features, we may collect and use information needed to process the order, confirm availability, communicate with you, arrange fulfillment or shipping, provide customer service, maintain records, prevent fraud, and comply with legal and tax obligations.

Payment Processing

If you make a payment online, payment information may be collected and processed by third-party payment processors. ABASCO may receive limited payment-related information, such as transaction status, payment confirmation, billing details, invoice details, or partial payment method information, but we do not intend to store full payment card numbers through our website. Payment processors may use payment information in accordance with their own terms, privacy policies, and legal obligations.

7. Marketing Communications

If you provide your contact information, we may use it to send product information, company updates, newsletters, event information, promotional materials, or other business communications. You may opt out of marketing emails by using the unsubscribe instructions included in the email or by contacting us. Even if you opt out of marketing communications, we may still send non-marketing communications related to your inquiries, orders, payments, services, safety notices, account administration, or our business relationship with you.

8. Retention of Personal Information

We retain personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, including to respond to inquiries, provide products or services, process orders and payments, maintain CRM and business records, comply with legal obligations, resolve disputes, enforce agreements, support warranty or service obligations, and conduct legitimate business operations. When personal information is no longer needed, we will delete, anonymize, or otherwise dispose of it in accordance with applicable law and our recordkeeping practices.

9. Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, disclosure, alteration, or destruction. These safeguards may apply to our website, CRM systems, file-upload storage, ordering systems, payment-related integrations, and other business systems. No website, system, or method of transmission is completely secure, and we cannot guarantee absolute security. You should use care when submitting information online and avoid sending sensitive information through website forms or upload tools unless specifically requested and appropriate.

10. Links to Other Websites and Third-Party Services

Our website may contain links to third-party websites or resources, and some website functions may be provided by third-party services, such as maps, analytics, advertising, newsletter tools, CRM integrations, file storage, online ordering, payment processing, shipping, or customer support tools. This Privacy Policy applies to ABASCO’s privacy practices and not to the privacy practices of third parties. We are not responsible for the privacy practices, content, terms, or security of third-party websites or services. You should review the privacy policy and terms of any third-party website or service before providing personal information.

11. Children’s Privacy

Our website is intended for business and general audience use and is not directed to children under 13. We do not knowingly collect personal information from children under 13. If we learn that we have collected personal information from a child under 13, we will take appropriate steps to delete the information.

12. U.S. State Privacy Rights

Depending on where you reside and whether applicable legal thresholds are met, certain U.S. state privacy laws may provide rights regarding personal information, such as the right to request access, correction, deletion, portability, or to opt out of certain uses or disclosures of personal information.

ABASCO does not sell personal information for money. However, certain analytics, advertising, remarketing, or pixel-based activities may be considered a “sale,” “sharing,” targeted advertising, or cross-context behavioral advertising under some state privacy laws. If such laws apply to ABASCO, we will provide any required notices and opt-out mechanisms. We will not discriminate against you for exercising privacy rights that apply to you under applicable law.

To protect your information, we may need to verify your identity before processing certain requests. Authorized agents may submit requests where permitted by applicable law, subject to verification and proof of authorization.

13. Additional Rights for Individuals in the European Economic Area, United Kingdom, or Switzerland

If you are located in the European Economic Area, United Kingdom, or Switzerland, applicable data protection laws may provide you with additional rights regarding your personal information. Depending on the circumstances, these rights may include the right to request access, correction, deletion, restriction of processing, data portability, or to object to certain processing. Where processing is based on consent, you may withdraw consent at any time, without affecting the lawfulness of processing before withdrawal.

Our legal bases for processing personal information may include your consent, performance of a contract or pre-contractual steps, compliance with legal obligations, and our legitimate business interests, such as responding to business inquiries, improving our website, maintaining security, processing orders and payments, managing CRM records, measuring website activity, and conducting ordinary business operations. You may also have the right to lodge a complaint with a data protection authority in your jurisdiction.

14. International Data Transfers

ABASCO is based in the United States. If you access our website or provide information from outside the United States, your information may be processed in the United States or other jurisdictions where privacy laws may differ from those in your location. By using our website or providing information, you understand that your information may be transferred to and processed in the United States, subject to applicable law.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or business operations. The updated version will be posted on our website with a revised “Last updated” date. Your continued use of the website after an updated Privacy Policy is posted means that you acknowledge the updated policy, subject to applicable law.

16. Contact Us

If you have questions about this Privacy Policy, want to update your information, withdraw consent where applicable, opt out of marketing communications, or submit a privacy request, please contact us at:

ABASCO, Inc.
8561 E North Belt
Humble, TX 77396, USA
Phone: 1.281.446.1500 or 1.800.242.7745
Fax: 832.553.7498
Email: sales@abasco.com